Frequently Asked Questions
Please contact us as soon as possible. We're only human and do make mistakes from time to time but, we're very happy to get it sorted for you straight away.
It's o.k. we've got you!
We want you to love your planning products so if you've got the wrong planner for your life and would like to exchange it, we'll do our best to help.
To return or exchange your products, they must be unused, in their original packaging and not damaged. Drop us a line asap so we can make arrangements for you.
For more information please refer to our refund policy.
- We ship Australia wide through eParcel (Australia Post).
- Unfortunately we do not ship internationally at this time.
- Orders are processed and shipped within 3 business days.
- Shipping time might vary depending on location, shipment method and other factors.
- Orders over $120 will have free shipping.
- Orders under $120 will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout.
We ship to all states in Australia however, there is an exception. We are not able to ship large format planners so if there is one in your cart, it won't allow you to check out. Please see the product listing for alternate options.
If you are having a problem checking out, please get in touch so we can sort it out for you.
So frustrating right? Our framed planners are beautiful and we know you love them however, as they have a very large glass surface, shipping them is ridiculously expensive and we can't guarantee it will arrive in one piece.
The alternative is to purchase a planner print from us and a frame at your local shops. It's a safer and cheaper option. Check out our planner prints in our store.
Our planners are all designed in house and made in Australia.
We import our liquid chalk markers as unfortunately they aren't made in Australia
Yes, children can use liquid chalk although it is not recommended for children under 3 years.
It's non-toxic and odourless however it should not be ingested.
Liquid Chalk Markers
Use a damp microfibre cloth in a scooping motion to collect the chalk. The turn the cloth over and wipe over it again for a super clean finish. For framed planners, we recommend using glass cleaner and paper towel.
Try not to rub the chalk as it will spread and make a mess.
Don't spray water or cleaning products directly onto the planner, instead spray onto your cloth and then wipe the planner over.
For stubborn spots try: rubbing alcohol, lens cleaner, vinegar + water, whiteboard cleaner
You can also use a damp microfibre cloth but from time-to-time there may be some staining left behind. To thoroughly clean the ink off your planner, we recommend using whiteboard cleaner. You can also try the methods listed above.
If you have a great idea for a planner we would love to hear form you. If we go ahead and design your idea and successfully introduce it into our range, we will provide you with a gift card to spend in store.
Please contact us and share your idea.
Unfortunately no, our magnet planners are produced in bulk quantities which makes one-off designs not possible.
Yes we can! We are very happy to customise one of our designs to your specifications or create planner for you from scratch. There is a custom design fee of 25% of the product cost.