Frequently Asked Questions

Products

What's the best colour liquid chalk to use on my planner?

Please visit our Liquid Chalk Colour Guide for more information

Magnet Planners 101

Our Magnet Planners are designed in-house and manufactured in Australia.

Magnet planners are flexible and will stick to your fridge, even if it's curved.

We have a large range of magnet planner sizes, see our planner size chart for measurements. 

The magnets are flexible and return to their flat shape even after being bent and they can withstand a maximum temperature of 80°C.

Please visit the magnet planners page for more information.

I need some help with Liquid Chalk

Please visit our Liquid Chalk page for tips and tricks to get the most out of your markers and learn how to troubleshoot issues.

How do I clean my planner?

Liquid Chalk Markers
Use a damp microfibre cloth in a scooping motion to collect the chalk. The turn the cloth over and wipe over it again for a super clean finish.

Stubborn spots
We recommend using Organising Life Beautifully whiteboard cleaner. Alternatively, you can also use isopropyl, lens cleaner or vinegar + water.

Whiteboard markers
You can also use a damp microfibre cloth but from time-to-time there may be some staining left behind. To thoroughly clean the ink off your planner, we recommend using whiteboard cleaner. You can also try the methods listed above. 

Orders

I've ordered the wrong planner, what should I do?

It's o.k. we've got you!

We want you to love your planning products so if you've got the wrong planner for your life and would like to exchange it, we'll do our best to help. 

To return or exchange your products, they must be unused, in their original packaging and not damaged.

For more information please refer to our refund policy.

Can I cancel my order?

Yes and No. Please send us an email immediately at hello@organisinglifebeautifully.com.au requesting a cancellation.
We usually process all orders within 1-2 business days (at 10am AEST) so it’s important you let us know as quickly as possible. If your order has already been processed and shipped, it unfortunately is too late to cancel. If your order hasn’t been sent, then we’ll do our best to stop it and then happily process a refund (minus any transaction fees via PayPal, Afterpay, etc.).

Can I change my order?

Once you’ve placed your order, your items will be on their way to dispatch. This means we’re unable to make any changes to your order this includes:

  • Changing the item or size
  • Delivery/billing address
  • Adding/removing items to your order
  • Shipping method
What should I do if there's an error with my order?

Please contact us as soon as possible. We're only human and do make mistakes from time to time but, we're very happy to get it sorted out for you straight away.

Shipping & Delivery

Where do you ship to?

We ship within Australia and internationally.

Please visit our shipping page for more information about shipping to your location. 

Customer Design & Personalisation

I've got a great idea for a planner, what should I do?

If you have a great idea for a planner we would love to hear form you. If we go ahead and design your idea and successfully introduce it into our range, we will provide you with a gift card to spend in store. Please contact us and share your idea. 

Can I get a custom made magnet planner?

Unfortunately no, our magnet planners are produced in bulk quantities which makes one-off designs not possible.

About Organising Life Beautifully

Where are Organising Life Beautifully products made?

Magnet Planners
All of our magnet planners are manufactured in Australia and have been certified as Australian Made. 

Liquid Chalk and Accessories
Ethically produced in China 

Who designs your products?

Our product ranges are all designed by Sharon Grant in Australia's Capital, Canberra.

What are you doing to reduce your impact on the planet?

We consciously choose how we do business. We choose sea freight over air freight. Our products are packaged and shipped with recyclable material and we choose recyclable over single-use wherever possible.
We aren’t perfect. But we’re constantly improving one decision at a time.

How are you supporting Australian business?

Buying from Organising Life Beautifully means you indirectly support Aussie small business. From logistics to photographers, from copywriters to marketers. We’re proud to outsource locally and support the Australian small business community.

Where can I find your terms and conditions?

Please visit the Terms and Conditions page

What payment methods do you offer?

We currently offer afterpay, Paypal and accept all major credit cards. 

Can't find the answer to your question?

Please use the below form to contact us and we'll get back to you as soon as possible.

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