Australia Post requires a signature unless you specify otherwise when placing your order. If you request a parcel be left unattended, you acknowledge that you do so at your own risk.
Once a parcel has been delivered to your nominated address, we take no responsibility for any damage or theft that may occur.
If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address or parcel locker.
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear.
If your order has not arrived, please check your tracking information prior to contacting us. The tracking email is sent as soon as your order is dispatched, please check your junk/spam folder if you're unable to locate it.
If your parcel is marked as delivered, please contact Australia Post in the first instance.
If your parcel has not been delivered, please contact us and we will investigate it further.
If your parcel has been delivered and the contents are damaged, please take photos of the packaging and the contents. You may need to lodge a claim through Australia Post and will need evidence should you need to make a claim.
Note: We will do our best to help however we are limited as once your item has been delivered, the responsibility falls with Australia Post.
Most importantly we want to make sure you get what you ordered so please do contact us and we will assist you where we can.