Q. My chalk is watery, how do I fix it
A. There's a small ball bearing in the barrel of your marker, you should be able to hear it moving when you shake your marker. If you can't hear it, the ball needs to be to dislodged - tap the marker firmly on a solid surface a few times e.g. the kitchen bench, then shake the marker vigorously.
The ball bearing moving in the barrel is essential for mixing the chalk and water solution. As always, make sure to shake your marker before each use.
Q. My chalk isn't bright like the pictures
A. Please follow the steps above to make sure the ink is well mixed. Shake vigorously prior to each use and in between use, store the marker with the cap up. This stops the chalk from continually saturating the nib. For the first 1 or 2 uses, write with your planner on a bench instead of the fridge - this will help gravity to load the nib for writing.
Q. What surfaces are compatible with chalkboard markers?
A. Smooth non-porous surfaces work best. Such as: laminated magnet material, glass, metal, plastic, granite, glazed ceramic, porcelain chalkboards, chalkboard contact paper paper, vinyl labels
Q. Can I use them on chalkboard paint?
A. Generally, chalk markers don’t work well on chalkboard paint. Paint tends to absorb the ink from the markers and it doesn’t erase easily. Though some brands of chalkboard paint may work, we recommend you only write on unpainted, non-porous surfaces.
Q. There are marks left after I tried to erase them – what do I do?
A. We have introduced the OLB Whiteboard Cleaning Kit which will dissolve the chalk leaving your planner fresh and ready to use.
You can also use a Magic Eraser and a bit of water and the ink will come off most surfaces. You can also try using Isopropyl (min 80%). A cleaning wipe for glasses may also do the trick