We're passionate about customer service and want you to love the products that you purchase from us. If, for any reason, you would like to return your items, we will happily accept your items in their original, unused condition within 30 days of your order being fulfilled.

In line with Australian Consumer Law (ACL), our policies outline the terms for returns, faults, sale periods, and order processing.

We provide detailed product descriptions, images, and measurements to support confident purchases. If you're unsure about a product, we encourage you to get in touch—we’re happy to assist with further imagery or guidance before you order.

Please read the below information before proceeding.

Items must be suitable for resale, unused and in the original packaging.

We cannot refund any shipping costs and the return shipping costs are at the expense of the customer.

We don’t offer direct exchanges. If you need a different item, you're welcome to place a new order and return your original following the return conditions.

Items bought during a sale, with a discount code, or from our Sale or Seconds section are final sale and can’t be returned unless faulty.

If your order included a free gift, it must be returned to receive a full refund. If not returned, the gift’s value will be deducted.

Refunds are processed on the item total only. We do not refund any shipping costs nor payment processing costs (Paypal, afterpay etc.) and your item cost is the actual price you paid, taking any discounts used into consideration.

If you received free shipping on your original order and choose to return your full order, the shipping cost already paid by Organising Life Beautifully will be deducted from the total return value.

Your refund will be confirmed by email notification after your original items have been received and verified in re-sellable condition.

If you choose to send your parcel back as 'Return To Sender', our shipping account will be charged a we will then deduct that fee from your refund amount.

All returns must be submitted via out returns portal. To assist us in assessing your return request, please upload at least one photo of any damaged items.

Please don't hesitate to contact us at support@organisinglifebeautifully.com.au if you have any questions about the return process.